FAQs

The Promotion is available to non-Santander customers that open a Rewards Credit Card from 9th July 2026. There are a limited number of vouchers available, and the offer can be withdrawn at any time.

Within 30 days of opening a Rewards Credit Card you must activate your card and add it to your digital wallet. You must make at least 10 purchases with your Rewards Credit Card and have your card open at the time you’re invited to claim your voucher.

If you meet the eligibility criteria, Santander will email you a unique code to claim your first £20 Uber Voucher.

Once you receive your unique code from Santander:

1. Go to the claims portal and register using your unique code.
2. Once your registration has been successfully processed, you’ll receive an email containing a link to claim your first £20 Uber Voucher.
3. Exactly 30 days after your first successful registration, you’ll receive another unique code and an invitation to return to the promotional website via the email address santander@tlcrewards.com.
4. Register again using your new code and your second £20 Uber Voucher will be emailed to you, along with instructions on how to redeem it.

You can receive two £20 Uber Vouchers, giving you a total value of £40. The vouchers can be used towards eligible Uber rides and Uber Eats orders, including grocery deliveries. Vouchers cannot be used to purchase alcohol.

If you’re eligible for the Promotion, Santander will email you with your unique participation code and a link to the promotional website. Please check your emails from Santander for your code and claim instructions.

Yes. You must register on the claims portal within 60 days of being invited to claim each voucher.

Once your voucher has been successfully added to your Uber account, you’ll have 3 months to use it.

You’ll need to download the Uber or Uber Eats app and have an eligible account to receive and use your voucher.

Once you’ve received your voucher:

1. Tap the link in your voucher email and sign in to your Uber account.
2. Your voucher credit will automatically be added to your account.
3. Open the Uber or Uber Eats app.
4. Enter your destination in Uber, or choose your restaurant/meal in Uber Eats.
5. Your voucher will automatically be applied to eligible trips or orders.

Please check your junk/spam folder first. If you still can’t find the email, please contact our Customer Service team at Rewardscard@TLCrewards.com.

Eligibility is limited to one application per customer. Please see the full Terms and Conditions for further details.

Unfortunately not. Vouchers are non-refundable and non-exchangeable and cannot be exchanged for cash or an alternative reward.